The queries people raised with RBI
The RBI Ombudsman is the official place Indians raise a query when their bank does not fix their problem.
In FY2024–25, it received 13.34 lakh queries — up 13.55% — and loans were the single biggest reason people raised queries: 86,670 queries.
advances
Share of banking complaints by category, FY2024–25:
- Loans & advances29.25%
- Credit cards17.15%
- Mobile / electronic banking16.86%
- Deposit accounts16.84%
- All other categories19.90%













